Deskara: Cloud Helpdesk and IT Asset Management
Give your users one place to ask for help, and your team one place to deliver it and to know what the company owns. Deskara is a helpdesk and an asset register in one fully cloud-based application: a ticket shows the affected device and its history, a device shows its tickets, and every action is recorded, so the whole service is fully auditable.
- Live now
- Helpdesk and assets in one
- Integrated with monitoring
- Fully cloud-based
- Anonymous surveys
- Fully auditable
- Encrypted, POPIA-aware
Availability
Measured, not promised
100.00% uptime this month
| Month | Uptime |
|---|---|
| October 2026 | 100.00% |
Measured every five minutes from our own server since 5 October 2026, through the public address as you would reach it. A missed check counts as down.
Features
Everything in one platform
Integrated monitoring and alerts
Your monitoring tools open tickets automatically when a server, service or backup fails, and close them when it recovers.
Tickets from anywhere
Email, a self-service portal, monitoring alerts, or logged by your team, all in one queue.
SLAs and escalation
Response and resolution targets by priority, in working hours, with warnings and escalation by email before a breach.
Self-service portal
Users log requests, order from a service catalogue with approvals, follow progress and find answers without calling.
Knowledge base
Articles for users and internal notes for the team, searchable from every ticket.
Incidents, problems and changes
ITIL-style processes, with change approvals and a change calendar.
Time tracking
Time per ticket and client, downloadable each month for invoicing.
Fully anonymous surveys
Satisfaction surveys that cannot be traced back to the person who answered, so feedback is honest.
Graphs and metrics
Ticket volumes, SLA performance, backlog and survey results, with a table and CSV behind every chart.
Asset register and assignments
Every device, who has it and since when, with drag-and-drop allocation and a history of every change.
Discovery and the Lost bucket
Active Directory, Entra ID and network scans find devices; anything not seen for too long is flagged as lost.
Asset confirmations
Each person confirms the devices they hold, on a schedule, so the register stays true.
Software licences
Seats bought against seats given to people or devices, with renewal reminders and the key kept encrypted.
Lifecycle and costs
Purchase cost, book value, warranty-end alerts, repairs, and disposal with a data-wipe certificate reference.
QR labels
Print labels on A4 sheets; scanning one opens the asset, or logs a ticket for it.
Fully auditable
Every change to every ticket, asset and setting recorded with who, what and when, ready for auditors.
Automatic routing
Tickets assigned by category, client or skill, so the right person sees them first.
Self-service password resets
Users reset their own Microsoft 365 passwords securely, verified with two-step sign-in.
Server monitoring dashboard
A small agent for Windows and Linux servers reports CPU, memory, disk and updates, with graphs and alerts.
Integrated
Helpdesk, assets and monitoring as one
- Monitoring
- Alert
- Helpdesk ticket
- Technician
- Resolution
- Knowledge article
- Escalation, if the SLA is at risk
- User satisfaction survey
The services behind it
IT Security
Harden what you already have, close the gaps attackers use, and know where you stand.
Hardening & Vulnerability Management
Hardened to CIS benchmarks, scanned for vulnerabilities, and proven with reports.
Audit & Compliance
Evidence your auditors accept, and controls that hold up between audits.
Infrastructure Upgrades
Replace ageing servers and systems before they fail, without the downtime.
Talk to us about Deskara
Tell us what you need. You will hear back from the person who will do the work.