01
IT Strategy, Governance and Management
What it covers
02
IT Service Management
What it covers
Platforms we work with
Bitara Helpdesk ServiceNow ManageEngine ServiceDesk Plus Jira Service Management Microsoft Forms Bitara Helpdesk
From alert to answer
Monitoring Alert Helpdesk ticket Technician Resolution Knowledge article
03
IT Infrastructure
What it covers
04
Networking
What it covers
Platforms we work with
Cisco Aruba Meraki FortiGate Palo Alto PRTG SolarWinds Infoblox NetBox Networking
05
Cybersecurity
What it covers
Platforms we work with
Microsoft Defender CrowdStrike SentinelOne Tenable Qualys Rapid7 OpenSCAP Microsoft Sentinel Splunk FortiAnalyzer CyberArk Keeper Bitwarden Hardening & Vulnerability Management
Hardening, as a process
Baseline Scan Fix Document exceptions Re-scan Report
06
Identity and Access Management
What it covers
Platforms we work with
Active Directory Microsoft Entra ID Entra PIM Entra ID Governance Microsoft Authenticator Intune IT Security
Joiners, movers and leavers, automated
HR Identity Device Applications Access Offboarding
07
End User Computing
What it covers
Platforms we work with
Microsoft Intune Configuration Manager Autopilot ManageEngine Endpoint Central Defender TeamViewer BeyondTrust Quick Assist IT Security
08
Applications and Software
What it covers
09
Data and Database Management
What it covers
Platforms we work with
SQL Server PostgreSQL Azure Data Studio Azure Synapse Azure Data Factory Microsoft Purview Power BI Alteryx AI Software Development
10
Backup, Disaster Recovery and Business Continuity
What it covers
11
Cloud Management
What it covers
Platforms we work with
Microsoft Azure AWS Azure Monitor Azure Policy Defender for Cloud Azure Cost Management CloudWatch AWS Config Migration
12
Hybrid Environments
What it covers
Platforms we work with
Microsoft Entra Connect Azure Arc Azure VPN Gateway ExpressRoute Windows Admin Center Azure Backup Azure Site Recovery Veeam AWS Outposts Migration
13
IT Asset and Configuration Management
What it covers
Platforms we work with
Bitara Asset Management ServiceNow CMDB ManageEngine AssetExplorer Lansweeper Intune Bitara Asset Management
14
IT Procurement and Vendor Management
What it covers
Platforms we work with
Bitara Asset Management ServiceNow Microsoft Dynamics SAP SharePoint Product Sales
15
IT Project Management
What it covers
Platforms we work with
Microsoft Planner Microsoft Project Jira Azure DevOps ServiceNow Business Requirements
16
Software Development and Automation
What it covers
New employee, zero tickets
HR creates employee Account created Licence assigned Laptop configured Security applied Mailbox ready Manager notified
17
Business Intelligence and Reporting
What it covers
Platforms we work with
Power BI SQL Power Query Data Factory Microsoft Fabric Assessments
18
Compliance and Risk
What it covers
Platforms we work with
ServiceNow GRC Microsoft Purview Defender Entra ID SharePoint Power BI Audit & Compliance
19
Physical IT and Facilities Technology
What it covers
Platforms we work with
Access control systems CCTV platforms Environmental monitoring UPS management DCIM Assessments
20
Communications and Collaboration
What it covers
Platforms we work with
Microsoft 365 Exchange Online Teams SharePoint OneDrive Microsoft Viva Migration
21
IT Operations Monitoring
What it covers
Platforms we work with
Bitara Helpdesk PRTG SolarWinds Zabbix ManageEngine OpManager Azure Monitor Datadog Bitara Helpdesk
From alert to answer
Monitoring Alert Helpdesk ticket Technician Resolution Knowledge article
22
IT Service Desk
What it covers
Platforms we work with
Bitara Helpdesk ServiceNow ManageEngine Jira Service Management Bitara Helpdesk
Every request, measured
Ticket Priority SLA Assignment Resolution User confirmation Reporting
23
Security Incident Response
What it covers
Platforms we work with
Microsoft Defender XDR Microsoft Sentinel Entra ID Intune CrowdStrike IT Security
Security incident response
Detection Incident raised Account disabled Device isolated Investigation Credentials reset Device cleaned Documented Lessons learned
Product names belong to their owners and are listed to show the platforms we work with, not a partnership or endorsement.